Frequently Asked Questions
Everything you need to know about our premium wool collections.
How do I care for my Woolx garments?
Most of our products are machine washable on a cold, gentle cycle. We recommend laying them flat to dry to maintain the shape and integrity of the wool fibers.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are processed within 5-7 business days of receipt.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
Is your wool ethically sourced?
Absolutely. We only partner with suppliers who follow strict non-mulesing practices and prioritize the welfare of their sheep and the environment.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay, as well as interest-free installment options through our financing partners.